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  3. Our commitment to Welsh language speakers
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Telephone calls

  1. Summary
  2. What are the Welsh Language Standards?
  3. Our commitment to Welsh language speakers
  4. What areas of our work are covered by the standards?
  5. Emails and letters
  6. Telephone calls
  1. Our website and social media
  2. Raising a concern or a complaint about our work
  3. Legal proceedings
  4. Our commitments as an employer
  5. Monitoring and reporting
  • We are currently working to improve our Welsh language telephone service and, in accordance with the Welsh Language Commissioner’s compliance notice, may need to deal with a call in English if a Welsh speaking member of staff cannot provide a service on a specific subject matter, or if a Welsh speaking member of staff is not available. 
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Related content

Welsh Language Commissioner The Welsh Language Commissioner is responsible for monitoring compliance with the Standards.